How to request a medical appointment

CIEE staff is available during office hours to assist you in scheduling a medical appointment, whether for a physical or mental health condition. If you need help, feel free to reach out to them!

Steps to follow: Please contact a member of the CIEE staff (either the Program Manager or Student Life) via email, telephone, or in person. Clearly explain your ailment or medical situation so that the staff can guide you to the appropriate medical assistance. The staff will provide you with options, allowing you to choose what is best for your needs.

In the case of a medical emergency, students are advised to go directly to Clinica Santa Isabel.

Clínica Santa Isabel
Avenida Luis Montoto, 100

696-190-574 24/7 helpline for foreign patients

International department

Clinica Santa Isabel operates a 24/7 international unit that is equipped to assist, accompany, and provide translation services for students, both in urgent care situations and during medical appointments. The clinic collaborates with ASISA, the insurance company that provides coverage for all CIEE students who require a student visa to study in Seville. As a holder of ASISA insurance, students are required to present their insurance card and passport at the time of their appointment. With these documents, there will be no charge for the services rendered.

For students who are not eligible for the ASISA card, it is necessary to utilize the INEXT insurance. This is a secondary insurance, which means that if you have another insurance policy that provides coverage while you are in Spain, you will need to use that insurance.

With the INEXT insurance, you must pay upfront and save all the medical documents (medical reports, bills, prescriptions and receipts). Also, you are required to complete the insurance claim online and send in the medical documents.  It may take up to three months in receiving the reimbursement.